Vuepak.com Privacy Policy

Information We Collect

Information We Automatically Collect

When you access our Website whether by computer, mobile phone or other device, we automatically collect certain information about your use of our Website (this information may include without limitation: geographical location and IDs of your computer, mobile or other device; bandwidth used; system and connection performance; browser type and version, operating system; length of visit; page views; referral source; IP address or other unique identifier for your computer, mobile phone or other device; your mobile carrier) using technologies, such as Cookies and web beacons.

This information is not linked to personally identifying information.

Information You Provide To Us

In some situations you may provide us with your personal identifying information (called "PII"). PII could include, without limitation, your name, street address, telephone number, email address, answer to security questions, photographic image and, if necessary, credit card and/or other payment/ordering information, and any other information we collect about you that by itself is not PII but if combined with PII could be used to personally identify you.

You may provide us with PII when you:

• subscribe to our Website services, email notifications and/or newsletters
• sign up for our Services, or sign up and/or set up an account/profile to access, visit and/or use certain portions of our Website
• make any transactions between you and us on or in relation to our Website

Customer Data You Upload

When you use our Services, you may upload, store, or transmit various types of content and data, including:

• Contact lists and customer information
• Multimedia files (videos, images, audio, documents, and downloadable files)
• Email and text message content
• Marketing materials and presentations (Packages)
• Automation workflows (Sequences)

Important: For business customers, you act as the data controller for any customer contact lists or personal data you upload to our Services. Vuepak acts as a data processor for this information and processes it solely according to your instructions and as necessary to provide our Services.

For business customers who upload contact lists or customer data through our Services, our processing of such data is governed by our Data Processing Agreement (DPA), which provides additional details about data protection, security measures, and your rights as a data controller. The DPA includes information about:

• Data security measures
• International data transfers
• Sub-processor arrangements
• Data subject rights assistance
• Data retention and deletion procedures

You can view our DPA at https: //www.vuepak.com/dpa

Vuepak does not sell, rent, or provide customer contact lists or personal data to third parties. Unlike some marketing and sales platforms, we do not maintain our own database of contact information for sale or licensing. We only process the data you provide to deliver our Services to you.

Cookies and Other Tracking Technologies

A "Cookie" is a small file stored on your hard drive that contains information about your computer. We may use Cookies to enable us to track and target your interests for the purpose of enhancing your experience on our Website. By showing how and when visitors use the Site, cookies help us deliver advertisements, identify how many unique users visit us, save user preferences and track user trends and patterns. We use:

Session Cookies which are Cookies that are deleted when you leave our Website.

Persistent Cookies which are Cookies that remain after you leave our Website so that you are recognized when you return.

The use of Cookies is industry standard so your browser may be set to accept cookies. If you would prefer not to accept cookies, you can alter the configuration of your browser to reject all Cookies or some Cookies. Note, if you reject certain Cookies, you may not be able to access all of our Website features.

Web Beacons

We may use web beacons (also known as clear GIFs) to access Cookies and count users who visit our Website or open our HTML-formatted e-mail messages. Web beacons are single-pixel graphic files with a unique identifier, similar to Cookies. Web beacons are embedded invisibly on web pages and are stored on a user's hard drive. You can modify your browser settings to control web beacons.

How We Use Your Information

Vuepak, Inc. will use Information We Automatically Collect to:

• Improve your experience on our Website and our Services
• Count users who visit our Website or open our HTML-formatted e-mail messages
• Improve the delivery of our ads and web pages to you
• Help us better manage content on our Website by informing us what content is effective
• Help measure traffic on our Website

We may use IP addresses to help diagnose problems with our server, administer our Website, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the Website, and deliver customized content.

Vuepak, Inc. will use PII to:

• Respond to your inquiries, and/or other requests or questions
• Enable your use of the services available on our Website
• Contact you regarding your subscription
• Collect payments from you
• Send you information and updates related to your subscription and/or the media you share via our service
• Send you invoices
• Send you email notifications which you have specifically requested

Customer Data Processing

For any customer contact lists or personal data you upload to our Services, we process this information solely:

• To provide the Services you have requested (email delivery, analytics, etc.)
• As necessary to maintain platform functionality and security
• According to your specific instructions through the Services
• As required by applicable law

Sharing PII with Third Parties

We may use third parties to perform certain services on our behalf. We may share your PII, including payment card information, with these third parties solely to enable them to perform the services for us.

Such third parties include those:

• Hosting our Website and Services infrastructure
• Providing email delivery services (including integration with Microsoft 365, Google Workspace, and Gmail)
• Providing SMS/text messaging services (Twilio)
• Hosting our CRM and customer support platform
• Managing social media integrations (LinkedIn, Facebook, X)
• Providing automation services (Zapier)
• Processing credit or other payment card payments (Recurly)
• Assisting with analytics and platform functionality

We require that those third party vendors maintain at least the same level of confidentiality that we maintain for such information. We do not provide your PII to parties unconnected with the services we provide. Your information will not be sold to nor will it be exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering your subscription service.

International Data Transfers

Your information may be transferred to and processed in the United States and other countries where we or our service providers operate. For international transfers subject to data protection laws like GDPR, we implement appropriate safeguards such as Standard Contractual Clauses to protect your data.

Reviews

We may select and post customer reviews on our Website which may contain PII such as your name and/or the city, state, or country in which you live. We encourage you to create an anonymous unidentifiable screen name when posting reviews.

When submitting your review you are giving us permission to post your review on our Website.

If you post such content, it will be available to other users of the Website. Your posting may also become public and we cannot prevent such information from being used in a manner that may violate our Privacy Policy or the law.

If you would like us to remove your name or review from our Website, you may contact our customer service by submitting the form located at: https: //www.vuepak.com/contact-us Note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of our Website for a period of time.

Unfortunately, data transmission over the Internet is never 100% secure so we cannot guarantee the security of any information you transmit to us or from our Website therefore you use our Website at your own risk.

If you sign up on our Website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.

All credit card information you submit via our Website is transmitted via Secure Socket Layer (SSL) encryption.

All payments submitted through our Website are processed by our payment processor Recurly. You can review the Recurly privacy policy at

https://recurly.com/legal/privacy. We will share information with Recurly to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Changing Or Updating Your Information

You can review and change or update personal information you have provided and your subscriptions or preferences regarding information you receive from us by logging in to your Vuepak.com account and entering your updated information in the 'My Account' area of your user account, or by submitting the customer service contact form located at: https://www.vuepak.com/contact-us We will implement your requested changes as soon as we reasonably can. When you edit your information or change your preferences, information that you remove may remain in our databases or backup media because it is not always possible to completely remove or delete information from those locations.

Opting Out

You may opt-out of having your PII shared with third parties except as required by law and you may also request updates or changes to your information or your preferences regarding receiving future promotional messages from us. To do this you may contact our Privacy Officer using the information in the Contact Us section of this privacy policy. If you opt out of having your PII shared with third parties that perform certain services on our behalf, we will no longer be able to provide you with our services.

We may disclose your PII (a) to extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by Government and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders or (b) if we sell or transfer all or a portion of our company's business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change or (c) to our subsidiaries or affiliates only if necessary for business and operational purposes or (d) to our vendors if necessary in order to provide you with service as further described above.

Without your express consent, your information will not be sold, exchanged, transferred, or given to any other entity, other than companies acting as our agents to perform task(s) on our behalf and under our instructions, for any reason that is not compatible with the reason that you originally shared the information (except as described above).

If you do agree to allow us to share your PII with third parties for other reasons, you may opt in by contacting our Privacy Officer as described in the Contact Us section of this privacy policy.

You may revoke this permission (opt-out) at any time. See the section Opting Out for more information.

We reserve the right to use, transfer, sell, and share aggregated, anonymous data, which does not include any PII, about our Website users as a group for any legal business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.

Vuepak integrates with partners using an Application Programming Interface (called "API"). These APIs enable Vuepak to provide additional features including the use of your own email accounts to send messages, importing your contacts, and more.

Vuepak's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Except as provided in this privacy policy, we will not provide your information to third parties.

Notice to California Residents - Your California Privacy Rights

California's "Shine the Light" law, Civil Code Section 1798.83, permits residents of California to request information about how a business shares their information with third parties for direct marketing purposes. However, under that law, a business is not required to provide this information if it has a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information sharing. We have such a policy and we will not share your information with third parties for their direct marketing purposes without your consent. If you would like to opt-out of our sharing of your information with third parties for their direct marketing purposes or to find out more about your opt-out rights, please contact our Privacy Officer by submitting the form located at: https://www.vuepak.com/contact-us or writing to us by mail as described below. Information will be subject to the terms of this Privacy Policy.